Contact us: We are here to answer your questions and satisfy your requests!
Q&A:
- How are Annabel Firenze necklaces made?
Our necklaces are handcrafted in Italy, using high quality materials and traditional techniques to ensure a unique and long-lasting product. - Is it possible to personalize a necklace?
Yes, we offer a customization service. You can choose from different materials, colors and designs to create a necklace customized for you. - What is the delivery time?
Answer : Delivery time varies depending on the shipping method chosen and the destination. Generally, we ship the next day. - How can I care for my necklace?
We recommend cleaning your necklace with a soft cloth and avoiding exposure to chemicals or excessive moisture - Do you accept returns or exchanges?
We accept returns or exchanges within a certain period of purchase, as long as the product is in original condition. For more details, please see our returns policy.
Returns and Refunds
Annabel Firenze's return policy provides for a period of 14 days from receipt of the order to return the products. A flat rate return shipping of 3 euros is offered. To return, contact Annabel Firenze within 14 days, make sure the product is in its original packaging and in good condition, apply the return label, and ship to the address indicated. Refunds are made within 14 days of receipt of the return. For more information, contact anna.annabel004@gmail.com .
Privacy
The privacy policy of the Annabel Firenze site explains the management of users' personal data. Data, such as name and email, is collected to improve the site experience and used to process orders and provide information. Privacy is protected with security measures, and data is not shared without consent, except for legal reasons. The site uses cookies, which can be managed via your browser settings. Users have the right to access, correct or delete their data. For questions or changes, please contact anna.annabel004@gmail.com . This policy may be updated periodically.
Terms and conditions
The Terms and Conditions of the Annabel Firenze service establish the rules for the use of the site's services, including account registration, acceptable use, intellectual property, payments, and confidentiality. The importance of credential security and respect for intellectual property rights is underlined. Any payments must follow the methods indicated and personal information is protected as described in the Privacy Policy. There are also clauses on liability, changes to terms, termination of contract and legal jurisdiction. These terms require acceptance to use the services offered.